FAQ

01
What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for secure payments.

02
How long does shipping take?

Domestic orders arrive in 2-5 business days; international orders take 7-14 business days depending on the destination.

03
Can I track my order?

Yes, you’ll receive a tracking number via email once your order ships, which can be used on our website’s tracking page.

04
What is your return policy?

Items can be returned within 30 days of delivery in unused condition with original packaging for a full refund.

05
Do you offer warranties on tools?

Most tools come with a 2-year warranty covering defects in materials or workmanship; some premium items have longer coverage.

06
How do I initiate a warranty claim?

Submit a warranty request through our contact form with your order details and a description of the issue, and our team will assist.

07
Can I change or cancel my order after placing it?

Orders can be modified or canceled within 12 hours of placement by contacting our customer support team.

08
Are international shipping fees included in the price?

No, international shipping fees are calculated at checkout based on destination, weight, and shipping method.

09
Do you ship to PO boxes?

Yes, we ship to PO boxes for most countries, though some oversized items may require a physical address.

10
How do I know which tool is right for my project?

Check product descriptions for usage guidelines, or contact our support team with project details for personalized recommendations.

11
What should I do if my tool arrives damaged?

Notify us within 48 hours of delivery with photos of the damage, and we’ll arrange a replacement or refund promptly.

12
Are replacement parts available for tools?

Yes, we stock replacement parts for most tools; search our website or contact support to find the part you need.